NexaTerms and refunds
These terms are written in plain language. By buying a course or joining Nexa Pro, you agree to them.
1. Who we are
NexaHQ (nexahq.co.za) is an online learning business in South Africa. Contact us at nexahqsa@gmail.com.
2. What you buy
- One course (R199 once-off): access to that course, its templates and future updates, for as long as NexaHQ runs the course. Lessons 1 to 3 open as soon as you've paid, then one more lesson opens each day. Templates open on day 8.
- Nexa Pro (R99 a month): access to all courses, templates and the members' community while your membership is active. Each course opens the same way as above (lessons 1 to 3 straight away, then one a day), counted from the day you joined, and templates open on day 8.
We release lessons step by step because people who do one lesson at a time are far more likely to finish and use what they learn.
Courses are for your own use. You may use the templates to do paid work for your own clients. You may not:
- share your account or sign-in links with anyone else,
- copy, screenshot, record, post or resell our lessons or templates, or
- teach our course material as your own.
Your account can be signed in on two devices at a time (for example your phone and a computer). Signing in on another device signs out the one used least recently. Paid lessons show your email address, so a shared copy can be traced back to the account. If we find an account being shared or our content being copied, we may close the account without a refund.
Your account
Your lessons, progress and purchases are kept in your NexaHQ account. You sign in with Google or with a one-time link we email you, so there's no password to share or forget. Keep your email account safe, because anyone who can read your email can sign in as you. You can sign out of every device, or delete your account, from the Account page.
3. Payments
Payments are processed by Paystack. We never see or store your full card details. Nexa Pro renews every month on the day you joined until you cancel.
4. Cancelling Nexa Pro
Cancel any time on your Account page, or email us and we'll do it for you within one working day. You keep access until the end of the month you've paid for. We don't charge cancellation fees.
5. Our 7-day fair-use guarantee
If NexaHQ isn't right for you, email nexahqsa@gmail.com within 7 days of paying and we'll refund you in full, as long as:
- you've opened no more than 3 lessons of the course (for Nexa Pro, no more than 3 lessons in total), and
- you haven't downloaded the templates.
Please also note:
- One refund per person. We check by name, email address and phone number. If you've had a refund before, you can buy again, but the guarantee won't apply a second time.
- For Nexa Pro, the guarantee covers your first month's payment only. After that, you can cancel any time and won't be charged again, but past months aren't refunded.
- When we refund you, your access ends on the same day.
- Refunds go back to the card or account you paid from and usually take 5 to 10 working days.
Starting straight away. At checkout you ask us to give you access straight away. By doing that, you agree that the course starts before the 7-day cooling-off period in section 44 of the Electronic Communications and Transactions Act ends. The fair-use guarantee above is how we give you a fair way out during those first 7 days.
If a course doesn't do what we say it does, or there's a fault on our side, you're covered by the Consumer Protection Act whatever the date. Just email us.
6. No income guarantee
We teach skills. We don't promise that you'll earn money, get a job or find clients. Suggested prices are guidance only. Please read our earnings disclaimer.
7. Your work and your clients
You're responsible for the work you do for your clients, for being honest with them, for following the law (including POPIA when you handle their information) and for your own tax.
8. Not accredited
Our courses are not accredited by a SETA or the QCTO. Certificates of completion are from NexaHQ only.
9. Changes
We may update these terms. If a change affects what you've paid for, we'll email you first.
These terms are a plain-language starting point. NexaHQ will have them reviewed by a South African legal adviser.